Refund policy

3D4us Return and Refund Policy

3D4us, operated by DOV360 LLC, offers a 14-day return policy for eligible, non-custom products. You have 14 calendar days after receiving an eligible item to request a return.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. You must also provide the receipt or other proof of purchase.

To request a return, contact us at 3d@3d4us.com. If your return is approved, we will provide instructions for returning the item. Please do not send an item back before receiving return authorization and shipping instructions from us. Items returned without prior authorization may not be accepted.

Custom and Personalized Products

Custom-made, personalized, made-to-order, specially designed, modified, engraved, or customer-approved products are final sale and cannot be returned or exchanged because they are created specifically for the customer.

This includes products created from customer-provided files, images, measurements, specifications, text, designs, or other instructions. Customers are responsible for reviewing and confirming all submitted information and any proofs or design approvals before production begins.

Custom and personalized products remain eligible for review if they arrive damaged or defective, if the wrong item was provided, or if the finished product does not reasonably match the approved design or order specifications.

Cancellations

Standard product orders may be canceled before shipment if fulfillment has not already begun.

Custom, personalized, 3D-printed, laser-engraved, design, modeling, and prototyping orders may be canceled only before design, material preparation, or production begins. Once work has started, payments and deposits may be nonrefundable because time, materials, and production capacity have already been committed.

If only part of the work has been completed, 3D4us may, at its discretion, provide a partial refund after deducting the cost of completed design work, labor, materials, processing, and other expenses already incurred.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly at 3d@3d4us.com if an item is damaged, defective, or incorrect.

Please include your order number, a description of the issue, and clear photographs showing the item, packaging, and any shipping damage. We will evaluate the issue and, when appropriate, offer a repair, replacement, reprint, or refund.

Because 3D-printed and laser-engraved products are manufactured individually, minor layer lines, surface variations, color differences, grain variations, or other characteristics inherent to the manufacturing process are not normally considered defects.

Customer-Provided Designs and Files

Products created from customer-provided designs or files are manufactured based on the information supplied by the customer. 3D4us is not responsible for fit, function, dimensions, performance, or design errors contained in customer-provided files or specifications unless 3D4us specifically agreed in writing to review or modify those elements.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, incorrect, or otherwise required to be accepted by applicable law:

  • Custom, personalized, or made-to-order products

  • 3D-printed or laser-engraved products produced for a specific customer

  • Digital files, 3D models, design work, and other completed services

  • Gift cards

  • Clearance or final-sale items

  • Items damaged through misuse, improper handling, modification, installation, or normal wear

Exchanges

We do not provide direct exchanges for eligible standard products. The fastest way to obtain a different item is to request a return. Once the return is approved, you may place a separate order for the replacement item.

Return Shipping

Unless the return is caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable unless required by law or the return resulted from an error by 3D4us.

If we confirm that an item is damaged, defective, or incorrect, we will provide appropriate return or replacement instructions and cover reasonable return shipping costs when a return is required.

Refunds

We will notify you after we receive and inspect an authorized return. If the refund is approved, it will be issued to the original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at 3d@3d4us.com.

Questions

For questions about returns, cancellations, or refunds, contact us at 3d@3d4us.com.