Privacy Policy

Last updated: October 5, 2026

DOV360 LLC, doing business as 3D4us (“3D4us,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with our products, custom design services, and related shopping experience (the “Services”).

3D4us is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, retain, and disclose your personal information when you visit or use our website, purchase products or services, submit a custom project request, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an identifiable person.

Depending on how you interact with the Services, where you live, and what product or service you request, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, telephone number, and email address.

• Payment and financial information, including payment method, transaction details, payment confirmation, and related billing information. Payments are processed by Shopify and other payment providers. We generally do not directly receive or store your complete payment-card number.

• Account information, including your username, password, account preferences, and settings.

• Transaction information, including products or services you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information contained in customer-service inquiries, quote requests, emails, forms, reviews, and other communications.

• Custom project information, including photographs, images, 3D models, design files, measurements, names, personalized text, specifications, project instructions, proof approvals, and other content you submit for 3D printing, laser engraving, human figurines, 3D design and modeling, prototyping, or personalized products.

• Device information, including information about your device, browser, network connection, IP address, and other online identifiers.

• Usage information, including information about how and when you interact with, access, or navigate the Services.

• Marketing information, including your communication preferences and information about how you interact with our marketing messages or advertisements.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, request a quote, submit a custom project, upload a file or photograph, contact us, subscribe to marketing communications, or otherwise provide information to us.

• Automatically through the Services, including from your device and through cookies, pixels, log files, and similar technologies when you visit or use our website.

• From Shopify and our service providers, including payment processors, website providers, analytics providers, shipping carriers, fulfillment providers, customer-support providers, and technology providers.

• From business, advertising, and marketing partners, where permitted by applicable law.

• From other third parties, including when another person submits information on your behalf or purchases a personalized product for you.

How We Use Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Provide, Personalize, and Improve the Services

We use personal information to provide and improve the Services, including to:

• Process payments and transactions.

• Fulfill and ship orders.

• Process returns, exchanges, cancellations, and refunds.

• Create and maintain customer accounts.

• Remember preferences and items of interest.

• Provide order and account notifications.

• Respond to customer-service inquiries.

• Recommend products or services.

• Improve our website, products, services, and customer experience.

Create Custom Products and Services

We use photographs, files, measurements, specifications, personalized information, and other content you provide to:

• Evaluate custom project requests.

• Prepare quotes and estimates.

• Create designs, mockups, previews, and proofs.

• Perform 3D design, modeling, prototyping, printing, engraving, and related services.

• Manufacture and personalize products.

• Confirm project details and obtain approvals.

• Provide customer support concerning custom projects.

• Maintain appropriate project and transaction records.

Marketing and Advertising

We may use personal information to send marketing or promotional communications by email, text message, postal mail, or other permitted methods.

We may also use information to display advertisements for our products or services on our website or other websites, including advertisements based on products you viewed, purchased, or placed in your cart.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts.

• Provide secure payment and shopping experiences.

• Detect, investigate, and prevent suspected fraudulent, illegal, unsafe, or malicious activity.

• Protect our website, business, customers, and the public.

• Enforce our terms and policies.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or access information with anyone else.

Communicating with You

We may use personal information to:

• Provide customer support.

• Respond to questions and requests.

• Communicate about orders, quotes, custom projects, proofs, payments, shipping, returns, and refunds.

• Maintain our business relationship with you.

• Provide important operational or policy notices.

Legal and Business Purposes

We may use personal information to:

• Comply with applicable laws and regulations.

• Respond to valid legal processes or governmental requests.

• Participate in legal proceedings or investigations.

• Enforce or investigate possible violations of our terms and policies.

• Protect or defend our rights and the rights of customers or others.

• Maintain records required for tax, accounting, regulatory, insurance, or other legitimate business purposes.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted or required by law. These parties may include:

• Shopify, which hosts our store and provides ecommerce, payment, account, analytics, advertising, and related services.

• Service providers, including providers of payment processing, website hosting, information technology, cloud storage, data analytics, customer support, accounting, fraud prevention, order fulfillment, shipping, and delivery services.

• Design and production providers, when reasonably necessary to evaluate, design, manufacture, engrave, print, package, or fulfill a custom product or service.

• Business and marketing partners, including partners that help us provide marketing services or display advertisements, where permitted by law.

• Social media and integration providers, when you choose to use a social media widget, login integration, or related feature.

• Professional advisers, including attorneys, accountants, insurers, and other advisers who assist us in operating and protecting our business.

• Governmental authorities and legal parties, when required to comply with applicable laws, subpoenas, search warrants, court orders, or other lawful requests.

• Parties involved in a business transaction, including a potential or actual merger, acquisition, financing, sale, reorganization, bankruptcy, or transfer of all or part of our business or assets.

• Other parties at your direction or with your consent.

We may also disclose information when reasonably necessary to enforce our terms or policies, protect the Services, prevent fraud, protect public safety, or defend our rights or the rights of customers and others.

Depending on where you reside, you may have the right to opt out of certain sharing or processing for targeted advertising. You can submit an opt-out request at:

https://3d4us.com/pages/data-sharing-opt-out

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve Shopify services and our store.

Information submitted through the Services may be transmitted to Shopify and its service providers, including parties located in countries other than the country where you reside.

We may use Shopify features that incorporate information obtained from your interactions with our store, Shopify, other merchants, or other services. In some circumstances, Shopify is responsible for processing personal information and responding to requests concerning Shopify’s use of that information.

To learn more about how Shopify processes personal information, visit:

https://www.shopify.com/legal/privacy/app-users

To exercise rights concerning personal information processed by Shopify, visit:

https://privacy.shopify.com/en

Custom Files, Photographs, and Project Content

Files, photographs, images, measurements, names, designs, 3D models, and other project content submitted to 3D4us may contain personal information.

We use this information only as reasonably necessary to evaluate the request, communicate with the customer, prepare designs or proofs, produce the requested product or service, fulfill the order, provide support, maintain business records, and comply with legal obligations.

We may use appropriate technology providers, design tools, storage providers, production providers, or contractors to process project content when reasonably necessary to complete the requested work. These parties may process the information only for the services they provide to us or as otherwise disclosed in their own applicable privacy notices.

Customers should avoid submitting sensitive personal information that is not necessary for the requested project.

Third-Party Websites and Links

The Services may contain links to websites, social networks, or other online platforms operated by third parties.

If you follow a link to a website or platform that is not controlled by us, you should review that party’s privacy and security policies and other terms. We are not responsible for the privacy, security, accuracy, availability, or practices of third-party websites or platforms.

Information you post publicly or semi-publicly through social media or other third-party platforms may be visible and used by other users or third parties.

The inclusion of a link does not necessarily mean that we endorse the third party, its content, or its practices.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

• Operate and secure the website.

• Remember preferences and shopping-cart contents.

• Process orders and maintain customer sessions.

• Understand website performance and usage.

• Improve the Services.

• Measure marketing effectiveness.

• Provide relevant advertising where permitted by law.

You may be able to manage cookies through your browser settings or through privacy controls made available on our website. Disabling certain cookies may affect the operation or availability of some website features.

Children’s Information

The Services are not intended to be used directly by children, and we do not knowingly collect personal information directly from children under the age of majority in their jurisdiction without appropriate authorization.

If a parent, legal guardian, or other authorized adult submits a child’s photograph, name, measurements, or other information for a personalized product, that adult represents that they are authorized to provide the information and request the applicable product or service.

If you are a parent or guardian and believe a child has provided personal information to us without authorization, contact us at 3d@3d4us.com to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and size of our business and the information we process.

However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted through the internet or other communication channels may not be secure while in transit.

Please do not send passwords, payment-card information, government identification numbers, medical records, or other unnecessary sensitive information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain customer accounts.

• Complete orders and custom projects.

• Provide customer support.

• Maintain transaction, design, proof, and production records.

• Comply with tax, accounting, legal, insurance, and regulatory obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce contracts and policies.

The applicable retention period depends on the type of information, the nature of the customer relationship, the requested product or service, legal requirements, and legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

• Right to access or know: You may request access to personal information we maintain about you.

• Right to delete: You may request that we delete personal information we maintain about you, subject to applicable exceptions.

• Right to correct: You may request that we correct inaccurate personal information.

• Right to portability: You may request a copy of certain personal information in a portable format.

• Right to opt out of sale or sharing: You may have the right to opt out of the sale or sharing of personal information.

• Right to opt out of targeted advertising: You may have the right to opt out of processing for targeted advertising.

• Right to limit certain processing: You may have the right to limit certain uses or disclosures of personal information, including sensitive personal information.

• Right to appeal: Where applicable, you may appeal a decision concerning a privacy request.

• Right to equal treatment: We will not unlawfully discriminate against you for exercising an applicable privacy right.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request when permitted by law.

To submit a privacy request, contact us at 3d@3d4us.com or use an applicable privacy-request option available through the Services.

We may need to verify your identity before processing a request. You may designate an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

Maryland residents may have rights under the Maryland Online Data Privacy Act when that law applies, including rights to access, correct, delete, and obtain a copy of certain personal information, and to opt out of certain sales, targeted advertising, or profiling.

Targeted Advertising and Opt-Out Requests

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

You may submit an opt-out request at:

https://3d4us.com/pages/data-sharing-opt-out

If you visit our website with the Global Privacy Control preference signal enabled, we may treat the signal as an opt-out request for the applicable browser or device where required by law.

If we can associate the device with a Shopify account, the opt-out preference may also be applied to that account.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Other than Global Privacy Control where applicable, we may not recognize other “Do Not Track” signals sent by browsers or devices.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications concerning orders, accounts, quotes, custom projects, payments, shipping, security, policies, and customer support.

Complaints and Appeals

If you have a complaint about how we process personal information, contact us at 3d@3d4us.com.

Depending on where you live, you may have the right to appeal our response or submit a complaint to your local data-protection or consumer-protection authority.

International Data Transfers

Shopify and other service providers may transfer, store, or process personal information in countries other than the country where you reside.

Where required, applicable safeguards may include recognized contractual protections, such as the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms, or another legally recognized transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, legal requirements, or other operational reasons.

When we update the policy, we will post the revised version on this website and update the “Last updated” date. We will provide additional notice when required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise an available privacy right, please contact:

DOV360 LLC, doing business as 3D4us
Email: 3d@3d4us.com